Terms & Conditions

Please read our Terms & Conditions carefully before purchasing any services. By booking a class you are agreeing to our Terms and Conditions. These Terms & Conditions constitute a contract between you (the Client) and us (The Pink Pilates Studio Ltd). Your use of our website and our studio is subject to the following Terms & Conditions. We reserve the right to vary or amend these terms and conditions from time to time.

In these Terms & Conditions, the following definitions apply;

“Class” means a session provided by or on behalf of The Pink Pilates Studio at its studio or online.
“Class Pack” means a prepaid package that entitles a Client to a set number of Classes before expiry.
“Client” means any person who has booked into a class either online or in studio, or with an active Class Pack.
The Pink Pilates Studio is a limited company registered in England and Wales (Company number: 16308888) trading as The Pink Pilates Studio.
“Instructor” means a qualified, self-employed contractor leading a class.
“Member” means a client with an active Membership Subscription.
“Package” including Class packs, Monthly Memberships and Unlimited Memberships.
“Studio” means The Pink Pilates Studio premises at Ground Floor, Unit 7, 11-29 Fashion Street, London, E1 6PX

Introduction

All classes or events (referred to as “Classes” for the purposes of these Terms) provided by us The Pink Pilates Studio Ltd, (Company Number 16308888) are subject to the following express Terms. In these Terms “we”,”us”,”our” means The Pink Pilates Studio Ltd. And “you”,”your”,”yours” means you, the Client.

Data Protection Notice

The nature of our business and the provision by us of Classes to you means that we will collect and process certain personal data from time to time. We will only do so in accordance with our Privacy Policy, which you can read on our website.

Waiver and Release of Liability

Exercise carries its own risks. Your health is your responsibility, and you accept that The Pink Pilates Studio instructors and staff are not trained medical professionals. The Pink Pilates Studio asks that you do not exercise beyond your own abilities or carry out activities that you know or believe are not suitable for you.

By purchasing and attending classes at The Pink Pilates Studio, you agree as follows;

You recognise that classes require physical exertion, which may be strenuous and may cause physical injury, You are fully aware of the risks and hazards involved. You will not exceed your personal exercise limits.
You acknowledge that you are physically fit and have no medical condition which should prevent your full participation in the Class.
You acknowledge that it is your responsibility to disclose any injuries or health conditions that may affect your ability to participate in the class to the instructor.
You assume full responsibility for using any equipment used and provided.
You acknowledge that The Pink Pilates Studio cannot be held responsible for any session, instructor and/or item of Pilates equipment not being available for whatever reason.
You acknowledge that The Pink Pilates Studio reserves the right to make alterations to the classes, instructors and/or equipment provided to clients without notice and in its absolute discretion.
You acknowledge that classes may involve physical contact for posture adjustments and will inform instructors if you prefer otherwise.
If you are pregnant, you acknowledge participation at your own risk and that of your unborn child/children, and classes that are not specified as specifically pre-natal or pregnancy friendly may not be suitable for your condition.
I understand that The Pink Pilates Studio does not provide medical treatment or emergency medical assistance. In the event of a medical emergency, I authorise the studio to seek emergency medical services on my behalf if necessary. I understand that I am responsible for any associated medical costs.
You waive any claims against The Pink Pilates Studio for injury or damages arising from participation. You agree to assume full responsibility for any risks or injuries sustained at the Pink Pilates Studio.
You waive any claims against the instructor for injury or damages arising from participation. You agree to assume full responsibility for any risks or injuries sustained at the Pink Pilates Studio.
You take full and sole responsibility from any liability of loss or damage to personal property associated with these classes or any other events.
You agree to the full terms and conditions, privacy policy and customer waiver as set out on our website.

Liability Disclaimer.

The Pink Pilates Studio does not provide medical treatment or emergency medical services.
The Pink Pilates Studio is not responsible for any injury or harm caused by independent contractors/instructors providing services at its premises.
You release The Pink Pilates Studio, its owners, directors, agents and instructors from all claims, liabilities, demands, actions, or causes of action arising out of or related to my participation in Pilates, Yoga, or any other activity or event offered by the studio.
You agree to indemnify and hold harmless the studio, its owners, directors, agents and instructors, from any claims or liabilities to the fullest extent permitted by law.

Upon booking any of our services through Momence or a third party you are confirming you indicate acceptance of our waiver. All customers that book a class, attend a class, book a private group class or hire the space at The Pink Pilates Studio agree to and acknowledge our customer waiver, if you have booked through a third party such as Wellhub or Classpass you agree to our customer waiver, see waiver here.

No delay or failure by either party to exercise any of its power, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers rights or remedies preclude any other or further exercise of them. Clients must have signed the Waiver before the class. The responsibility of ensuring that the Terms & Conditions have been ready by the Client and the online waiver form has been signed lies with the Client. In the case of the Client failing to sign the online Waiver, then The Pink Pilates Studio Ltd has no responsibility to any legal or insurance claims which may be raised by the Client.

Packages & Memberships

Class Packs and Memberships are non-refundable, non-transferable, and must be used within the expiry period.
Class Packs activate from the date of purchase. Expiry terms for each class can be viewed on Momence and our website. It is your responsibility to use your class pack within the required timeframe. No refunds will be issued.
Class Packs are valid for use by the named pass holder only. The memberships and packages in the account can only be used by the owner of account (Client) and cannot be transferred.
Memberships are rolling monthly contracts unless agreed in writing by the studio - there is a 3-month minimum commitment after which you can cancel anytime.
Freezes are available on request and at the discretion of the studio

Studio Policies

We are committed to providing a safe, respectful, empowering environment for all clients. This policy ensures we deliver a consistent high-quality experience for everyone.

You should arrive for your class 5-10 minutes early, any earlier and you will have to wait outside the front gate until the previous class has finished, or the instructor has arrived.
If late, by more than 2 minutes, you may not be permitted entry to the class. This is to preserve the environment for everyone and to respect and minimise disruption for our instructors and the whole community. You will not receive a refund if you are late to class and refused entry.
We have a strict 12-hour cancellation policy in order for your class credit to be returned. If you do not cancel before the 12-hour cancellation window, you will lose your class credit.
Clients are responsible for their own personal belongings. The studio does not have lockers and cannot guarantee the safety of your personal belongings. Please be mindful of this when deciding what to bring along to class. You are welcome to bring any valuables into the studio space and leave these by your mat, as desired.
Please silence your phones upon entering to maintain a calm and focused environment.
Please avoid filming during class and under no circumstance should others be in your footage unless mutually agreed.
We ask that clients do not walk around bare foot in the communal spaces at the studio. Please bring socks along to class with you for hygiene purposes.
The studio requires that you sign into class prior to the start time, you will sign into class with the instructor taking the class. It is your responsibility to ensure your attendance has been registered by the instructor. Failing to do so will mean you will be listed as a no-show and there may be charges associated.

Dress code

The Pink Pilates Studio has no strict dress code, clients are advised to wear appropriate work-out attire to complete a Pilates class. Footwear should be removed in the changing area and should not be worn in the studio area or anywhere near the mats.

Safety and Hygiene

Clients must not walk around the Studio barefoot if they have a verruca or any similar foot conditions or complaints. In the event of a fire, Clients are asked to make their way to the nearest available exit. Smoking is strictly forbidden in the Studio and in the courtyard of the Studio.

Booking Confirmation

Your booking is not complete until you have received a booking confirmation email from us. Please make sure you receive your booking confirmation before attending the Class. Please make sure you don’t unsubscribe from the email notification, if you do not receive confirmation please contact us by email, pleased also check your junk mail. Prices are subject to change at any time before we accept your booking. All classes are offered by us subject to availability. We do not guarantee availability at any time.

Waitlist

If one of our sessions is fully booked then you can either, join an alternative class or join our waitlist for fully booked sessions. The waitlist works on a first come first serve basis, depending on what number you are in the waitlist, if a space becomes available you will be automatically added to that class, providing you have sufficient credits on your Account.

Age restrictions

Our services are not intended for those under the age of 18, unless specified. This is due to insurance policies of our Instructors and the experience of our other adult clientele. By booking a class at The Pink Pilates Studio, you confirm that you are over 18 years of age.

Payments and Pricing

Payments are processed securely online only. Payments are not accepted in the studio.
Pricing and service availability may change without notice as we reserve the right to review and change class & package prices periodically. Any changes that affect direct debit customers will be notified in advance.
If an online booking is paid with a debit or credit card, you authorise The Pink Pilates Studio to charge the card provided by you without prior notice. These authorised charges may include, but are not limited to, fees for late cancellations, missed classes, penalties, associated with monthly memberships, or any misuse of promotional offers, such as the New Client Offer, which is strictly reserved for first time clients. Any attempt to circumvent offer restrictions, including creating duplicate accounts or engaging in other fraudulent activity, will result in corrective charges to your card on file, and potential suspension of access to The Pink Pilates Studio services.

Privacy & Data Protection

Please see our Privacy Policy on our website.

Photography/ Video Recording Disclaimer

The Client consents and agrees to the video recording and photography of the classes they attend in The Pink Pilates Studio. The Client consents that the video recording and photography can be used for marketing purposes in social media and other marketing material by The Pink Pilates Studio Ltd. In the case that Clients choose to withdraw their consent, written notification must be provided 1 week before the Client attends the session and the Client is responsible for notifying the instructor before the session. Failure of the Client to notify the instructor before each session taking place at The Pink Pilates Studio, regarding the Clients request of not being part of video/photography during a class means that the Pink Pilates Studio Ltd, is not responsible for complying to this request.

Studio Closures

If the studio has to close due to unforeseen circumstance (including but not restricted to pandemics, building works, floods, fires or other emergencies) refunds will not be issued but all passes and memberships will be frozen and extended for the period of time the studio is closed.

How should you contact us

Any written notice or completed form should be emailed to thepinkpilatesstudio@gmail.com. You may change or cancel your class online via Momence. We may contact you using any of the contact details you provide to us when you sign up for an account. Our Privacy Policy sets out how we process your personal data, which included the contact details you provide to us.

Promotions & Discounts

The Pink Pilates Studio reserves the right to run promotional offers and discounts that may be varied at any point from time to time. Your discount code or promotional offer shall be subject to additional terms and conditions, which we will make you aware of at the time of booking/use. Discounts may only apply to certain sessions or for a certain time period, we will set this out in our communications.

In addition;

We reserve the right to end or withdraw your Discount Code at any time without warning
We also reserve the right to withdraw your Discount Code if we consider, in our discretion, that you have abused, missed or gained an unfair advantage in respect of the Discount Code.
Additionally, we reserve the right to not fulfil any future class bookings made by any customer found to have abused, misused or gained an unfair advantage in respect to the Discount.
Promotions cannot be combined or backdated.

Gift Cards

Gift cards will expire 180 days from purchase unless otherwise agreed in writing by the studio. We cannot refund any balances remaining. Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards. If you are using a gift card online and the total order value is less than the value on the card, any balances will remain on the card number or your account and may be applied to future purchases. We reserve the right to amend gift card and e-gift card terms and conditions from time to time when we consider is necessary or reasonable to do so.

Independent contractors

All instructors, therapists and service providers at The Pink Pilates Studio operate as independent contractors. The Pink Pilates Studio is not responsible for any loss, damage or injury or claims arising from the actions or omissions of independent contractors. Any disputes regarding services provided by an Instructor are to be settled directly with the Instructor.

Intellectual Property Rights

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our Website shall remain at all times vested by us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) downloaded

Limitation of Liability

It is the Clients responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow or class which they attend. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
The Company accepts no liability for loss or damage to property of Clients or for injury to Clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
In consideration of their participation in the activities and programmes of the Company and the use of facilities and equipment owned and/or under the control of the Company the Clients hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities or use of the Company’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Company.
While we will use reasonable endeavours to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to this accuracy. The Website is provided on an ‘as is’ basis without any representation or endorsement made and no warranties of any kind.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutes rights as a consumer, nor does it affect you Contract cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre contract or other representations (other fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings, any loss of goodwill or reputation, any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
By booking a class at The Pink Pilates Studio, you acknowledge and accept our full terms and conditions, privacy policy and customer waiver as set out on our website.

Website Terms and Conditions

You acknowledge and agree that the material and content contained within our Website is made available for your personal non-commercial use only.
Any other use of the website material and content is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works such as material and content.

Fitness and Health

By agreeing to these Terms and Conditions Clients hereby represents that he/she is in good physical condition and is capable of engaging in the active and passive exercises. Any illness or condition must be discussed with the instructor prior to starting the exercises. It is the Client’s sole responsibility to notify the Studio before attending any session of any circumstances aﬀecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any). Clients are advised not to undertake strenuous physical activity without ﬁrst seeking medical advice if they have concerns over their physical condition and wellbeing. Clients with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Clients should consult their doctor. Clients may train (with consent from their Doctor in writing) during pregnancy.

The Studio reserves the right to refuse access to any Clients if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities. Clients are required to follow the instructions of the instructor at all times. Clients must feel in the Health & Safety Questionnaire prior to the first visit in the studio. It is the responsibility of the client to ensure the questionnaire is completed and is truthful to reflect the current condition of the client. It is the responsibility of the client to update the Health & Safety records if the condition of the client has changed.

Right of admission

The Pink Pilates Studio reserves the right to refuse entry or remove anyone whose conduct disrupts classes or breaches these Terms & Conditions, or if it would be otherwise in the interest of other customers.

Severance

If any part of our conditions shall be deemed unlawful, void or for any reasonable unenforceable, them that provision shall be deemed to be severable from Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Survival

Each provision of the Conditions shall; l be constricted as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Governing Laws

These Terms and Conditions are governed by English law and disputes shall be settles in English courts.

Entire Agreement

These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement or understanding of any kind, whether oral or written between us and you.

Third Party Rights

These Terms constitute a contract between your and us. No other person shall have the right to enforce any of these Terms.

Force Majeure

We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, ﬂood, storm, ﬁre, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, diﬃculties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

General

The Company reserves the right to refuse admission to The Pink Pilates Studio. The Company may assign the beneﬁt of the Registration Process and a Clients relation to a third party at any time without notice to the Clients. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process. The Company may, if a Clients so wishes, communicate with the Clients by electronic mail (“email”). By providing an email address to the Company the Clients consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Clients also accepts the risk that email may not be a secure and conﬁdential means of communication. The Company will not be liable for any loss or damage suﬀered as a result of communicating with a Clients by email. Clients must at all times observe the Studio guidelines which may be notiﬁed to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients. Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Clients at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright.

Client must read and understand the Privacy Policy set out by The Pink Pilates Studio Ltd, which is available to view on our website and can be requested by email at thepinkpilatesstudio@gmail.com. Clients consent to sharing their personal data with the Pink Pilates Studio Ltd as per our Privacy Policy. By signing our Waiver form for The Pink Pilates Studio Ltd, through our website, Momence or app and by purchasing packages/memberships through The Pink Pilates Studio Ltd the clients agree to the Terms and Conditions and Privacy Policy.

The Pink Pilates Studio Ltd, registered office is 11-29 Fashion Street, London, E1 6PX, UK. Company registration number is 16308888. Email: thepinkpilatesstudio@gmail.com.

Last updated August 2025