top of page

Privacy Policy

 

At the Pink Pilates Studio, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, use our services, or interact in other ways. 

 

Contact details

 

Email - thepinkpilatesstudio@gmail.com or info@thepinkpilatesstudio.co.uk

Address - Unit 7, 11-29 Fashion Street, London, E1 6PX

 

1. We may collect and process the following personal data;

 

  • Name and contact details

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Health and safety information including emergency contact details, injuries and pregnancy (provided for safety reasons)

  • Account information and class history

  • Information relating to memberships and loyalty programmes

  • Website user information (including journeys and cookie tracking)

  • Photographs or video recordings

  • Information relating to complaints, feedback or compliments

 

2. How we collect your data

 

  • Direct interactions - directly from you when you book or attend a class, complete waiver or any other forms, or contact us directly. 

  • Automated technologies - when you interact with our website or social media platforms

  • Third parties - when you provide consent for us to collect data from other sources such as Momence

 

3. How we use your data

 

  • Provide services - manage bookings, payments, memberships

  • Communicate - Inform you about classes, schedules, cancellations and promotions 

  • Ensure safety - Monitor health and safety during class

  • Emergency response - contact your emergency contact in case of an incident 

  • Marketing - promote The Pink Pilates Studio only with direct consent 

  • Improve services - Enhance our offering and website functionality 

  • Legal compliance - Fulfil legal obligations and protect our legal rights 

 

4. Legal basis for processing data

​

Our processing of your personal data is based on;

  • Contractual necessity - to fulfil our obligations related to your bookings and membership

  • Consent - for media use and certain communications, on our website, social media or other marketing and information media (you can withdraw consent at any time)

  • Legal obligation - for health and safety, safeguarding, or accounting purposes

  • Legitimate interests - to operate and improve our business responsibly. 

 

5. How long we keep information

 

We will keep this information as long as the business is running or until instructed to delete by you in line with GDPR rights.

 

6. Who we share information with

 

  • Data processors 

  • Momence

  • Wix / Website 

This data processor does the following activities for us: Our site is built using Wix and they process our site visitors' data, Wix.com is considered to be our data processor.  All third parties are required to handle your data in accordance with data protection laws.

 

7. Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website;

 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 

  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 

  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 

 

8. Cookies and website tracking

​

Our website uses cookies to enhance functionality and user experience. You can set your browser to refuse some or all cookies.

​

9. Sharing information outside the UK 

 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. Organisation name: Wix. Category of recipient: Website Country the personal information is sent to: Wix stores personal information in data centres around the world, including the United States, Ireland, Japan, and Israel. 

 

10. How the transfer complies with UK data protection law

 

Wix is compliant with the General Data Protection Regulation (GDPR). Wix has made changes to its products, services, and documentation to ensure compliance with the GDPR. Wix is also compliant with other privacy regulations, such as the California Consumer Privacy Act (CCPA) and Lei Geral de Proteção de Dados (LGPD).

For more information on your rights under the UK GDPR, please visit the Information Commissioner's Office (ICO) website: [ICO Individual Rights] https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the ‘Last updated’ date at the bottom of this Privacy Policy. 

 

Last updated 

July 2025

 

​

bottom of page