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Studio Policy

 

We are committed to providing a safe, respectful, empowering environment for all clients. This policy ensures we deliver a consistent high-quality experience for everyone.

 

  • You should arrive for your class 5-10 minutes early, any earlier and you will have to wait outside the front gate until the previous class has finished, or the instructor has arrived. 

 

  • If late, by more than 2 minutes, you will not be permitted entry to the class. This is to preserve the environment for everyone and to respect and minimise disruption for our instructors and the whole community, the reason is also for your own safety, the body needs to be properly mobilised before starting the class. You will not receive a refund if you are late to class and refused entry.

 

  • We have a strict 12-hour cancellation policy in order for your class credit to be returned. If you do not cancel before the 12-hour cancellation window, you will lose your class credit. 

 

  • Clients are responsible for their own personal belongings. The studio does not have lockers and cannot guarantee the safety of your personal belongings. Please be mindful of this when deciding what to bring along to class. You are welcome to bring any valuables into the studio space and leave these by your mat, as desired.

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  • We ask that clients do not walk around bare foot in the communal spaces at the studio. Please bring socks along to class with you for hygiene purposes. 

 

  • Please silence your phones upon entering to maintain a calm and focused environment. 

 

  • Please avoid filming during class and under no circumstance should others be in your footage unless mutually agreed. ​​

 

  • The studio requires that you sign into class prior to the start time, you will sign into class with the instructor taking the class. It is your responsibility to ensure your attendance has been registered by the instructor. Failing to do so will mean you will be listed as a no-show and there may be charges associated.​

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  •  â€‹All clients that book and attend a class at The Pink Pilates Studio are agreeing in full to our customer waiver.

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